Frequently asked questions

Everything you need to know about Guestr.ai — from setup to scaling.

Common questions from hosts

We've helped hundreds of hosts make the transition to structured guest management. Here are the most common concerns — and the reality.

Getting started

Do I need to be tech-savvy?

No. The interface is simpler than creating a listing. If you can use Airbnb, you can use Guestr.ai.

How long does setup take?

Most hosts have a working knowledge base within 30–60 minutes. AI Gap Detection then guides you to fill in anything you missed.

How it works

What if guests ask something not in my knowledge base?

The system flags unanswered questions and notifies you. You add the answer once, and it's available forever — in all languages.

How is this different from just using ChatGPT?

ChatGPT invents answers based on general knowledge — creating liability. Guestr.ai only uses YOUR information, ensuring accuracy and professionalism.

Can guests tell they're talking to AI?

Guests experience a helpful, instant assistant. Whether they recognize it as AI or not, they get accurate answers fast — which is what matters.

What languages are supported?

Guestr responds in 50+ languages automatically. Your knowledge base stays in your language — the AI handles translation.

Multiple properties

What if I have multiple properties?

Each property gets its own knowledge base. Manage everything from one dashboard. Volume pricing available for portfolios of 3+ properties.

Can I copy information between properties?

Yes. Share common elements (like your communication style or cancellation policy) across properties, then customise the specifics for each.

For your guests

Will my guests actually like this?

Guests get instant, accurate answers in their preferred language. No waiting for you to wake up. No unanswered questions. The feedback we hear most: reviews mentioning 'great communication.'

How do guests access it?

Via a simple QR code you place in your property, or a link you share in your welcome message. No app downloads required.

Pricing & plans

Is there a free trial?

Yes. Full access to all features for 30 days. No credit card required to start.

What's included in every plan?

All features are included at every tier. Plans differ only by commitment length — not by functionality.

Still have questions?

Our support team consists of experienced short-term rental hosts who understand your challenges. We're here to help.